Privacy Policy

1. Introduction

At Calm Care Solutions, your privacy is not only a legal obligation — it is a core part of our values. We are fully committed to safeguarding your personal data and ensuring transparency about how we collect, use, store, and share it.

This Privacy Policy outlines the types of information we collect from you, how we use it, your legal rights, and how you can exercise them. This policy applies when you use our website: https://www.calmcaresolutions.com ("Site"), contact us directly, or engage with any of our services.

Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Calm Care Solutions
Website: https://www.calmcaresolutions.com
Contact Email: Admin@Calmcaresolutions.com
Data Protection Officer : Admin@Calmcaresolutions.com

We are the "data controller" for the purposes of applicable data protection legislation. This means we determine the purposes for which and the manner in which your personal data is processed.

3. What Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data, including:

a. Identity Data

Name, title, date of birth, gender

b. Contact Data

Email address, telephone number, address

c. Health or Wellbeing Data (Special Category Data)

Only where voluntarily provided — e.g. in consultation forms or client assessments.

d. Technical Data

IP address, browser type and version, time zone setting, operating system, platform, and other technology on the devices you use to access this website.

e. Usage Data

Information about how you use our website and services (e.g. page views, clicks, and time spent).

f. Marketing and Communications Data

Preferences in receiving marketing from us and your communication preferences.

4. How We Collect Your Data

We use different methods to collect data from and about you including:

Direct interactions – when you fill in forms, contact us by email, or register for services.
Automated technologies – including cookies and server logs when you interact with our Site.
Third parties – such as analytics providers (e.g. Google Analytics) or partners who refer you to us.

5. How We Use Your Personal Data

We will only use your personal data where we are legally permitted to do so. The most common uses include:

To provide services requested by you.
To respond to enquiries and manage ongoing communications.
To manage appointments, payments or consultations.
To improve the website, including troubleshooting, data analysis, and testing.
To comply with legal or regulatory obligations.
For marketing purposes, with your explicit consent (you can opt out at any time).

We do not sell or trade your data to third parties.

6. Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases:

Consent – when you have given clear permission (e.g. newsletter sign-up).
Contract – when processing is necessary to perform a contract with you.
Legal obligation – where we must comply with a legal or regulatory requirement.
Legitimate interests – for internal business needs that do not override your rights.

If we process special category data (such as health-related information), we will only do so with your explicit consent or in accordance with applicable exemptions under UK law.

7. Disclosure of Your Data

We may share your data with trusted third parties, including:

IT and system providers supporting our business operations.
Payment processors (if applicable).
Professional advisers, including lawyers, bankers, auditors.
Regulators and public authorities where required by law.

All third parties are contractually obliged to treat your data with the same level of confidentiality and security we do.

8. International Transfers

We do not knowingly transfer your personal data outside of the UK or the European Economic Area (EEA). If such transfers become necessary, we will ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

9. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy. This includes:

Legal and contractual retention periods
Health data: retained in accordance with professional standards and legal obligations
Marketing preferences: maintained until you withdraw consent

You can request deletion of your data at any time (see Section 11).

10. Data Security

We implement strict security measures to prevent unauthorised access, disclosure, or loss of your data, including:

Encrypted connections (SSL/TLS)
Secure servers and firewalls
Role-based access controls
Regular staff data protection training

However, no method of transmission over the internet is completely secure. You acknowledge and accept this risk when submitting information to us.

11. Your Rights

You have the following rights under the UK GDPR and Data Protection Act 2018:

Right to Access – obtain a copy of your personal data
Right to Rectification – correct inaccurate or incomplete data
Right to Erasure – request deletion of your data ("right to be forgotten")
Right to Restrict Processing
Right to Data Portability
Right to Object to processing based on legitimate interests
Right to Withdraw Consent at any time

To exercise any of these rights, please contact us directly at: [Insert Contact Email].

If you are dissatisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

12. Cookies and Tracking

We use essential and analytical cookies to enhance your experience and measure performance. You can control cookie preferences through your browser settings. For full details, see our [Cookie Policy].

13. Third-Party Links

Our Site may include links to third-party websites, plug-ins, or apps. Clicking on those links may allow third parties to collect or share data about you. We are not responsible for their privacy statements or practices.

14. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect data from children. If you believe we have done so in error, please contact us immediately.

15. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. You will be notified of significant changes either via email or through a clear notice on our Site. Your continued use of the Site constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please contact:

Calm Care Solutions
Email: Admin@Calmcaresolutions.com
Website: https://www.calmcaresolutions.com